Fetch and Flex – Cancellation & Rescheduling Policy

We understand that life happens and schedules can change. To keep things fair for all our clients (and our dogs!), please review our cancellation and rescheduling policies below.

 

Private Lessons

Cancellations or reschedules must be made at least 24 hours in advance of your scheduled lesson.

Cancellations made with less than 24 hours’ notice — or no-shows — will be charged the full lesson amount.

Timely notice allows us to offer your spot to another client on our waitlist.

 

Workshops

Cancellations must be made at least 30 days prior to the workshop date.

If we are able to fill your spot, you will receive a full refund.

If we cannot fill your spot, your payment will be forfeited.

Because workshops require planning, staffing, and limited enrollment, this policy helps ensure fairness and consistency for everyone.

 

Group Classes

Group classes are prepaid and non-refundable.

If you miss a class, it cannot be refunded or rescheduled.

Classes will continue as scheduled even if you are unable to attend.

Please plan ahead to make the most of your training experience.

 

Inclement Weather

For the safety of our clients, dogs, and staff, Fetch and Flex may cancel or reschedule classes in the event of inclement weather (such as storms, lightning, or unsafe conditions).

Updates will be posted on our Facebook and Instagram pages — please check these platforms before traveling to class if weather conditions are questionable.

If a class is canceled due to weather, we will provide instructions about rescheduling or makeup options.

 

How to Cancel or Reschedule

To cancel or reschedule, please contact us directly by text, phone, or email within the alloted times above.

We appreciate your understanding and cooperation — these policies allow us to provide the best experience for all clients and dogs at Fetch and Flex.